We purchased a 2014 Edge there in 2015 and Valerie in the Service Department has been on the ball; however, after trying to purchase a new Edge there the other day, I won't buy another car from AutoNation. We took the car there in the morning of our visit because our car was dead and we decided to check out the new Edge. (They replaced the battery in November 2018 and it lasted 13 months. It was under warranty and was replaced at no charge at this visit.) We spoke with a young man that was more interested in getting a trade in amount for our car then listening to us - what we wanted and that the car was under my husband's name. He kept looking for my name on his computer system (after my husband had told him in was in his name) and eventually found it under my husband's name. He kept leaving and we finally decided to leave and come back later for my car. While I was home, I contacted COSTCO and their auto program. I was given the information and when we went back to AutoNation to get my car, decided to talk with the COSTCO sales rep. I was told at COSTCO that I had to speak with ONLY one of the COSTCO sales rep. One of them had reached out to me before I came back up there, so we met with him when we went back to get my car. He greeted us, went and got the AutoNation invoice and said it beat the COSTCO price. Never saw the COSTCO paperwork and he was more interested on being on his computer than working with us. Referred us back to the original salesman. Once again, the original salesman didn't listen, because he brought up a car with the wrong interior. While he was getting the car to show (it was 2 blocks away) I called the COSTCO program phone number again and was told I HAVE to work with one of the COSTCO trained sales reps. I went back over to the COSTCO sales rep and told him what the person from the auto program said. The COSTCO sales rep said no, the other person could handle it- they do it all the time. At that point I asked to see the COSTCO print out and he went to get it...in the meantime, the first salesman brought the car to see - didn't listen - wrong interior color. Black was a deal breaker for me. After waiting for the COSTCO rep for approximately 1/2 hour, I went to find him, only to find him laughing and visiting with others on the floor (while we had waited for 30 minutes). I waved and said we were leaving and then he handed me the COSTCO printout. Said he would look for what I wanted and call me the next day. Never heard from him. From the beginning, he was too busy on the computer and not wanting to help us. Bottom line, if you want a good experience buying a car, I wouldn't go there. If you want a good person in the Service Department, I'd ask for Valerie. Any stars given on this review were for Valerie, NOTHING ELSE. Note: I had a call from someone at AutoNation on the way home and was asked about the experience and I explained, in detail, what had just happened. He assured me he would work with his staff and meet with them after they called me back the next day. As I wrote earlier, I've never been called.
Joseph Coughlin
Dec 30, 2019
